mdnw

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Sep 20, 2014
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every so often the sound goes on xbmc gotham i have a brand new x7 it usually happens when i stop a film then try resuming it or when i have spent some time navigating menus
thanks in advance
 

ChrisM

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Is your X7 attached to your TV via an HDMI cable?
Anything non-standard with your set up (like an amp being involved, or perhaps using the 3.5mm to triple RCA lead for audio)?
Can you try watching a long film in MX Player (that is to say outside of XBMC) and make sure this only occurs inside of XBMC?
Also, was the Gotham build of XBMC downloaded from us, or from the XBMC official site?
 

mdnw

New Member
Sep 20, 2014
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Gotham was downloaded from them and its connected via a HDMI cable and the alone only occurs in xbmc
 

mdnw

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Sep 20, 2014
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="SilentlyScreaming, post: 997, member: 8"]Just in case it is an issue related to a specific release of Gotham, can you uninstall XBMC and install the one in this thread instead please - Gotham XBMC - ONLY FOR X7 & Q7 Devices ?[/QUOTE]
Downloaded installed and the problem persists the sound is fine on other software that came preinstalled its really annoying having to close then reopen xbmc every time I change menus or restart a movie
 

mdnw

New Member
Sep 20, 2014
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These ones
 

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mdnw

New Member
Sep 20, 2014
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Rk29_rk1000 is highlighted
Analog not highlighted
SPIDIF Optical not highlighted
Analog & SPDIF Optical not highlighted
ROCK-CHIP SPDIF PASSTHROUGH not highlighted
RK29_RK1000 PASSTHROUGH highlighted


I didn't get xbmc info as the problem is system wide
Hope this helps and as always thanks in advance
 

ChrisM

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Jul 15, 2014
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Downloaded installed and the problem persists the sound is fine on other software that came preinstalled its really annoying having to close then reopen xbmc every time I change menus or restart a movie

I didn't get xbmc info as the problem is system wide. Hope this helps and as always thanks in advance

Has the sound issue now become system wide then?

Rk29_rk1000 is highlighted
Analog not highlighted
SPIDIF Optical not highlighted
Analog & SPDIF Optical not highlighted
ROCK-CHIP SPDIF PASSTHROUGH not highlighted
RK29_RK1000 PASSTHROUGH highlighted

Just to double check, both Rk29_rk1000 and RK29_RK1000 PASSTHROUGH are selected?
 

mdnw

New Member
Sep 20, 2014
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3
I must say the customer service and support you guys give is absolutely amazing two thumbs up
 

ChrisM

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Jul 15, 2014
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ChrisMerriman.com
Any positive reviews on eBay or Amazon always help to inform potential customers :) No obligation obviously, just thought I'd mention it.
Words from a customer always carry more weight than us promising we work hard to look after everyone!
 

ChrisM

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Jul 15, 2014
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Cardiff, UK
ChrisMerriman.com
When they get into the office, I'm sure your e-mail will be seen. I've sent them a note on Skype linking them to this thread, as I think you may have forgotten to include it.