Says I need 8 digit Auth code

[Robert74]

Hello, I'm brand new with this. Just purchased T8 mini and I keep getting pop up "Please enter at least eight key". So I tried to start a quick support session and nothing happens.

Quick support says "Ready to connect" showing my ID. I clicked "Send my ID" And it gives me 5 options :
Send Via Bluetooth, Es save to, Officesuite Wi-fi Direct, Send by LAN and Skype. I'm connected to Ethernet to I selected send Via LAN. Nothing happens.

Please Help

 

[Nigelar]

Suggest you contact support today. See main web page for contact details. You can also use live chat during office hours.

 

[Nigelar]

@8bitDev @ChrisM can you check this out, another forum user @kenneth mcwhorter posted the same problem today

 

[8bitDev]

Hello, I'm brand new with this. Just purchased T8 mini and I keep getting pop up "Please enter at least eight key". So I tried to start a quick support session and nothing happens.

Quick support says "Ready to connect" showing my ID. I clicked "Send my ID" And it gives me 5 options :
Send Via Bluetooth, Es save to, Officesuite Wi-fi Direct, Send by LAN and Skype. I'm connected to Ethernet to I selected send Via LAN. Nothing happens.

Please Help

Hi

Regarding 8 digit auth code requested please contact us directly in order to sort the problem out.
You can contact us on live chat or by phone on our main website https://droidbox.co.uk/ and after/or during working hours please message on [email protected]

Regards and have a nice day

 

[testy]

Hi same happened to me just bought two T8 minis was going to set them up now,but asking for authorisation code,
Why is it not provided or mentioned when purchasing?????,
Didn't have this with my T8-s

 

[8bitDev]

Hi same happened to me just bought two T8 minis was going to set them up now,but asking for authorisation code,
Why is it not provided or mentioned when purchasing?????,
Didn't have this with my T8-s

Hi

The particular problem may depend on the specific app update and may not be common for each box so this is one of the reason why we do supply code only when contacted directly through phone,live chat or email [email protected]

Regards