Creeper1

New Member
Feb 1, 2016
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0
1
I was having issues with my MXQ box, like every time i move to another icon on the screen the screen would go black for a second. then just out of nowhere after i rebooted the box never came back on. i have a red light and nothing works. i have tried the toothpick method with no luck. what can i do?
 

8bitDev

Moderator
Jul 2, 2015
706
117
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I was having issues with my MXQ box, like every time i move to another icon on the screen the screen would go black for a second. then just out of nowhere after i rebooted the box never came back on. i have a red light and nothing works. i have tried the toothpick method with no luck. what can i do?
Hi

Please message us your order ID on [email protected] and we will move from there.

IT seems that your box broke for some reason,if you didnt done anything out of the ordinary,it seems that it was hardware failure .

Once you message us more details about the problem we will be able to provide more info!

Regards
 

Nigelar

Well-Known Member
Feb 26, 2015
3,509
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He's asking for the numbers that appear on your invoice/bill when you bought the box off droidbox
 

Nigelar

Well-Known Member
Feb 26, 2015
3,509
1,057
113
He is trying to work out if you bought the droidbox either directly from droidbox or from an official reseller like amazon so they can offer support as a customer. If your box is not a droidbox, suggest you contact the ebay seller for support.
 
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thereaper123

Member
Feb 14, 2015
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@Nigelar, Ouch!! Tough stance there bro, no disrespect but your coming across lately a bit like your admin or speaking on behalf of DB in an 'official' capacity and possibly driving future customers away, fair enough he maybe didn't buy from DB on THIS occasion but nothing to say he won't in future or recommend possible friends/family especially if he can at least get his current device working with the help of the community here at DB ;)
@Creeper1, as a rule and a good starting point it is helpful to post your exact device model number, the current firmware and android version you are running, what kodi version etc etc. The more specific device info and setup scenario the better for folks to try and help you okay :)
 

Katie Kelly

New Member
May 17, 2016
1
0
1
Hi I am also having this problem only my box was working it was flicking and the screen went black and went normal again I turned it of to go to bed tried to turn it back on no go, I didn't buy the box from droidbox nor Amazon or eBay a friend of mine bought it from a seller on adverts.. I have tried the toothpick reboot won't work is there anything you can do to help me? Please desperate here my daughter is driving me mad!!!
 

Nigelar

Well-Known Member
Feb 26, 2015
3,509
1,057
113
You might check the HDMI leads are fully inserted. Or try replacing them with another set. If that fails, maybe try another HDMI port on the tv.
 
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ChrisM

Guest
Staff member
Jul 15, 2014
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Cardiff, UK
ChrisMerriman.com
@Katie Kelly You could try searching online for a "Recovery Firmware" or "Recovery Process" for your precise model name. If that doesn't help, and you don't have a warranty, you could very, very carefully open the case (don't blame me if something breaks please!) and look at the circuit board. If you find the names/numbers written on the biggest chips on the board you may find using that with the recovery search terms helps.
If you find one, you'll likely need a memory card to put some files on to. These type of processes are designed for boxes that appear to be dead but have their LED(s) on. No guarantee obviously, but worth a googling!
 
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