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Thank you. But I have used the original temote but it does not work. The remote has no sence during the reset procedure. Remote is new and it worked normally before reset. Can it be some system problem ?

Hello I have a problem with my Mxq 850, it is new and during installation of apps I received a message to reboot the box to avoid a system problem. after confirming reboot the box was frozen and I had to make hard reset using stick. The reset screen appeared but the remote is not working and I...