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Hi, Had my RG350M from droidbox for a couple of months now. Was using it today and the screen froze and then turned off. It now won't turn back on. It still displays the red charging light when plugged in, and when it is unplugged the green light is on as if it is charging, however it does...

Hi Dave, Sorry for the late reply. That's alright! In the meantime I formatted the card myself and everything is working just fine now, so won't need to contact support! Thanks alot!

Hi again, I bought a micro-sd reader and plugged the microsd into my laptop. There are no folders in the microsd named apps mp3 roms. The SD is empty and seems to be in 'exfat' format? Would that be the problem? I read elsewhere that they need to be in FAT32. Thanks!

Sorry I'm afraid not!

Hi Dave, unfortunately I do not have a way to read the SD card on my laptop currently. I will probably purchase a micro-sd reader at some point but until then I'm afraid I can't.

If I browse on the rg350m using dingus I cannot locate 'sdcard' either. In the media section there is 'data' 'home' and 'rg-350 gtsr.' In the mnt section there is nothing.

Here's some images when exploring it in windows

Hi Dave, I'd read through that already - the issue is I cannot find the file path for the sdcard. There is no folder named 'sdcard' anywhere, on the emulator or when I'm browsing the folders on a desktop computer. If I follow the guide as it says, and 'click the 2 dots' until they are not...

Hi there, My RG350M arrived today - couldn't be happier with it so far. I'm pretty new to this and here's my issue: I cannot seem to locate the bundled 64gb SD card on the device or through explorer. I want to install games on there. Some browsing has suggested I might need to format it to...