rick_ca

Member
Jul 26, 2014
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8
8
TV is ok as dvd plays fine correct colours but X7Ultra is red see attached picture, I tried factory reset via box same outcome, tried the reset button method but computer will not recognize the box in Win7,8 and 10. Would like to fix it.
20170119_204527.jpg
 

Nigelar

Well-Known Member
Feb 26, 2015
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Working from the most obvious first, I would try a different HDMI lead or ensure the lead is seated firmly on both devices.
 
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ChrisM

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Staff member
Jul 15, 2014
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Cardiff, UK
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@rick_ca If it is less than a year old (purchased new), or less than 3 months (refurbished device), drop us a line and we'll get it sorted out. If it is older than that, I'd go with Nigelar and suggest trying a new HDMI cable (mini HDMI one end, standard sized HDMI the other end).