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Any Idea's what's causing this

Discussion in 'X7 and X7 Ultimate' started by rick_ca, Jan 20, 2017.

  1. rick_ca

    rick_ca Member

    TV is ok as dvd plays fine correct colours but X7Ultra is red see attached picture, I tried factory reset via box same outcome, tried the reset button method but computer will not recognize the box in Win7,8 and 10. Would like to fix it. 20170119_204527.jpg
  2. Nigelar

    Nigelar Well-Known Member

    Working from the most obvious first, I would try a different HDMI lead or ensure the lead is seated firmly on both devices.
    sblabs likes this.
  3. ChrisM

    ChrisM Administrator Staff Member

    @rick_ca If it is less than a year old (purchased new), or less than 3 months (refurbished device), drop us a line and we'll get it sorted out. If it is older than that, I'd go with Nigelar and suggest trying a new HDMI cable (mini HDMI one end, standard sized HDMI the other end).

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