Box not coming on

[mealt34]

The blue light comes on but nothing happens I've tried to reflash the box but still nothing happens any help please

 

[Graham]

Maybe a daft question but have you checked that the tv is set to the correct hdmi input. Best to start at the basics sometimes.

 

[ChrisM]

@mealt34 Can you try and access your recovery menu please? See How To Access Your DroidBOX's Recovery Menu
If that doesn't work, and you've already tried flashing the firmware, send us an e-mail ( [email protected] ) with your original Amazon/eBay order ID and account name, and a link to your post - http://droidboxforums.com/posts/733

 

[mealt34]

Thanks for the reply I have tried everything I can at this end but still no joy so as suggested I have sent an email to support cheers

 

[ChrisM]

Thanks, we can't find the order right now. Was it Amazon or eBay?

The reference you gave led to a DroidPlayer (not us) device, not DroidBOX (us), assuming http://www.ebay.co.uk/itm/Dual-Core...-TV-HD-1080p-WIFI-XBMC-Streamer-/121222000075 is the right page?

If that is the case, you have come to the wrong company - that isn't our product. You probably want http://droidplayer.co.uk/ . Though you might want to get the original order ID (not item ID) from gsmdirect, as the device is second hand, and DroidPlayer may want to know the original purchase details, not details of their customer selling it to you. Double check with gsmdirect where he purchased it from, and whether the original warranty has expired.

 

[mealt34]

Ok thanks thought you were the same my mistake i'll take it up with them cheers

 

[ajc78]

Our box was working fine for the first couple of weeks then one day no light, nothing. Appears to be completely dead. Unplugged, disconnected and reconnected and still nothing.

Any ideas?
Thanks

 

[ChrisM]

e-mail us please ( [email protected] ) with your original order ID (very long number if via eBay or Amazon) and account name, & also a link to your post - http://www.droidboxforums.com/posts/960 . If we're lucky, just your power supply needs replacing, otherwise it is the device itself. Assuming it is within 12 months of your original purchase date, we've got you covered, don't worry.