i7 freezes and I have to do a hard reset

[Andrew Capman]

I often get the machine freezing and need to do a hard reset. Sometimes when closing down it come up with a blue screen and a windows video error any help?

 

[BenDroiX]

One thing to try is a reinstall of Windows. Could be the installation is corrupt or something.
Global Mini PC Reinstall Guide - How to Reinstall Windows on your Beelink, GPD, One Netbook, etc.) - https://droix.co.uk/knowledge-base/article/global-mini-pc-reinstall-guide-how-to-reinstall-windows-on-your-beelink-gpd-one-netbook-etc/

Also, there's a possibility that the RAM itself is borked in some way. Check what RAM is inside the unit, and if it's KingSpec, I would consider purchasing some new RAM to test and be sure.

And finally, if none of the above work, or if you just don't have the time to try them, reach out to us at support@droix.co.uk with your order details, if your mini PC is within the 1 year warranty, and we can provide further assistance.

 

[Andrew Capman]

Thank you for your reply. I am also having trouble displaying on two screens as the unit does not see the second screen. Could this be RAM related? What is the maximum Ram I can add to the CK2? I bought the unit in 2020 so probably out of warranty? I gues the RAM is KingSpec is there a problem with that type of RAM?

Andrew

 

[BenDroiX]

The maximum amount of RAM the CK2 can support is 32GB. You'll need a SO-DIMM DDR4 stick.

Unfortunately yes, that CK2 would be out of warranty by now.

As for the matter of KingSpec, it's a budget brand of RAM, so you may wish to opt for a more premium brand such as Corsair or Crucial if possible.

 

[elraulako]

Hola no es la RAM a mi también se congela los dos dispositivos que obtuve ya que pedí un remplazo, el equipo es malo malo malo malo malo y probablemente se la placa mal diseñada o bien los gráficos, apenas lo uso y de 10 encendidos se congela dos

 

[StuDroiX]

Hola, si todavía tiene problemas, comuníquese con support@droix.co.uk