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MXQ box wont turn on, and non responsive to the toothpick method.

Discussion in 'iMX6 (Android)' started by Creeper1, Feb 1, 2016.

  1. Creeper1

    Creeper1 New Member

    I was having issues with my MXQ box, like every time i move to another icon on the screen the screen would go black for a second. then just out of nowhere after i rebooted the box never came back on. i have a red light and nothing works. i have tried the toothpick method with no luck. what can i do?
  2. 8bitDev

    8bitDev Active Member Staff Member


    Please message us your order ID on support@droidbox.co.uk and we will move from there.

    IT seems that your box broke for some reason,if you didnt done anything out of the ordinary,it seems that it was hardware failure .

    Once you message us more details about the problem we will be able to provide more info!

  3. Creeper1

    Creeper1 New Member

    I'm not sure what the Order ID is?
  4. Nigelar

    Nigelar Well-Known Member

    He's asking for the numbers that appear on your invoice/bill when you bought the box off droidbox
  5. Creeper1

    Creeper1 New Member

    oh OK, well i didn't buy this box from droid box. sorry, maybe i should have.
  6. Qaisir

    Qaisir Active Member

    Can you tell us where from you bought your device?
    If it is from Amazon then you can send an Amazon order no on support@droidbox.co.uk
    8bitDev likes this.
  7. Creeper1

    Creeper1 New Member

    no i bought it on Ebay. can i send you the ebay information?
  8. Nigelar

    Nigelar Well-Known Member

    He is trying to work out if you bought the droidbox either directly from droidbox or from an official reseller like amazon so they can offer support as a customer. If your box is not a droidbox, suggest you contact the ebay seller for support.
    ChrisM likes this.
  9. thereaper123

    thereaper123 Member

    @Nigelar, Ouch!! Tough stance there bro, no disrespect but your coming across lately a bit like your admin or speaking on behalf of DB in an 'official' capacity and possibly driving future customers away, fair enough he maybe didn't buy from DB on THIS occasion but nothing to say he won't in future or recommend possible friends/family especially if he can at least get his current device working with the help of the community here at DB ;)
    @Creeper1, as a rule and a good starting point it is helpful to post your exact device model number, the current firmware and android version you are running, what kodi version etc etc. The more specific device info and setup scenario the better for folks to try and help you okay :)
  10. Qaisir

    Qaisir Active Member

    Yes, please.
  11. Katie Kelly

    Katie Kelly New Member

    Hi I am also having this problem only my box was working it was flicking and the screen went black and went normal again I turned it of to go to bed tried to turn it back on no go, I didn't buy the box from droidbox nor Amazon or eBay a friend of mine bought it from a seller on adverts.. I have tried the toothpick reboot won't work is there anything you can do to help me? Please desperate here my daughter is driving me mad!!!
  12. Nigelar

    Nigelar Well-Known Member

    You might check the HDMI leads are fully inserted. Or try replacing them with another set. If that fails, maybe try another HDMI port on the tv.
    ChrisM likes this.
  13. ChrisM

    ChrisM Administrator Staff Member

    @Katie Kelly You could try searching online for a "Recovery Firmware" or "Recovery Process" for your precise model name. If that doesn't help, and you don't have a warranty, you could very, very carefully open the case (don't blame me if something breaks please!) and look at the circuit board. If you find the names/numbers written on the biggest chips on the board you may find using that with the recovery search terms helps.
    If you find one, you'll likely need a memory card to put some files on to. These type of processes are designed for boxes that appear to be dead but have their LED(s) on. No guarantee obviously, but worth a googling!
    David Savage likes this.

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