SD Card & Internal hdd not mounting

[DBeck]

Since I've upgraded the firmware I have not been able to view or access any external storage like the Internal hdd or any SD card any help to fix this would be much appreciated.

Model No: T8S
Android Ver: 4.4.2
Build No: KOT49H.20160330
Kernel Ver: 3.10.33

 

[ChrisM]

@DBeck Have you tried a quick factory reset? https://droidbox.co.uk/how-to/accessing-your-droidboxs-recovery-menu/ if you've not yet done that. If that doesn't help, or you've tried already, send us an e-mail please with your order ID, and let us know details like which application you're using to view files etc, please.