lowza99

New Member
Aug 13, 2015
10
0
1
Hi, ive had the box a few days but i have major issues with it dropping off the wifi and buffering, my tv plays netflix flawless from same location, also my old tx6 also works perfectly when sat on top of the GT King, is there anything i can try to improve this? if not ill prob be looking to send the box back if possible but happy to try and resolve if i can.
 

Nigelar

Well-Known Member
Feb 26, 2015
3,509
1,057
113
Are you sure the wifi is dropping though? Buffering can be due to contention on the host server end. Quick test - try an ethernet connection. If still buffering then 99% host contention.
 

BenDroiX

Guest
Staff member
Jun 19, 2019
285
23
18
Could you test the box with the Youtube app? Simply find any moderately lengthy video and watch it to see if there's any buffering.
If there's not, then as Nigelar said, it's likely due to an issue on Netflix's end.
You may also want to see if the buffering/dropping occurs on alternative connections, such as a mobile phone hotspot.
If you're still observing issues, please email us at [email protected] , and we can get your issue sorted ASAP.