Emailed support and got the following reply which has got the box working again.
"Hello,
OK, please try this procedure w/o downloading the file--
Just insert match into the socket marked AV on the back of your device, and keep pushing it in until you feel/hear a slight click.
Next, You...
Just got a T8 for Crimbo, but am stuck as it will not go past the boot mode (boot displayed on lcd screen and MBOX logo on TV screen). Been like it for last 40 mins so tried disconnecting usb hard drive and usb blue tooth device, powered the box down & disconnected / reconnected the power but...
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