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I have tried the process again a few times but to no avail. I'm ending up at the 3d menu. The recovery menu is not appearing. I bought the box direct from your site. Order no 107469.

I tried the factory reset via the guide and nothing is happening. The box just starts as normal.

Hi, Have been having a number of problems with the box. I upgraded to Gotham using your online guide. I had to install a number of times to get to work at all. I was then unable to stream any video content just audio. I checked the forum and tried the setting changes but it didn't work. I seen...