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I've had some problems with my new box. I've been in touch with support & we've concluded that my box is flawed. I've been instructed to send the box to a guy named Kirill T. in Reston Va. I'm just wondering if anyone here has had to do the same thing. I don't want to send this thing off to...

T8-s-plus v2 When I turn it on, it automatically opens es file manager. Upon exiting es flume manager, I get asked to enter "at least eight key" which...what the hell is that? Upon exiting that w/o entering anything, I start moving through the main menu & it just reboots. I can't do anything...