cant connect via ethernet
- Thread starter benno
- Start date
Could you provide a link to the original eBay/Amazon item please? I'd like to double check which model we're talking about.
OK, I see it now, thanks. Sorry for the confusion, that model was around a little before I started work here. Can you send us an e-mail ( [email protected] ), with that same order number, and a link to this thread - http://www.droidboxforums.com/posts/1239
I'll chase that up for you now. We're still in the process of assessing and training staff, my apologies for the delay you've encountered.
Whilst I wait for a response from the guys in the office, can I go through the obvious steps?
If you connect a laptop/other device with an ethernet port to the same cable that you're putting into the DroidBOX device, does the laptop connect OK?
You've already rebooted the modem/router that this lead connects to?
When turning the ethernet on, can you try specifically turning the WiFi off first?
If you connect a laptop/other device with an ethernet port to the same cable that you're putting into the DroidBOX device, does the laptop connect OK?
You've already rebooted the modem/router that this lead connects to?
When turning the ethernet on, can you try specifically turning the WiFi off first?
hello again i received my box back last week but the box still doesn't connect to the internet via ethernet.its not the cable as i have tried 2 and both cables are fine when i use them to connect my tv i have also tried two different routers,really not sure what the problem is but it must be the unit thats faulty and wasnt checked when returned just had the firmware reinstalled not really too happy having to pay for posting and to receive it back the same as i sent it
I'm looking into your device's history now, I'll update this post when I have a proper answer for you.
[edit]
OK, I've found most of the history. Please ignore the e-mail you were sent earlier, the staff member didn't research the history of your case or notice the actual specific fault.
I'll need to wait until the guys in the office come into work, and ask them to check the records there.
[edit]
OK, I've found most of the history. Please ignore the e-mail you were sent earlier, the staff member didn't research the history of your case or notice the actual specific fault.
I'll need to wait until the guys in the office come into work, and ask them to check the records there.
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The device was checked in the office, sorry for the delay.
The Ethernet and WiFi connections were both found to be working. A standard cable was used, normal modem/router, DHCP, IP address was assigned automatically, video streams worked.
Can you try the device at a friend's house please?
The Ethernet and WiFi connections were both found to be working. A standard cable was used, normal modem/router, DHCP, IP address was assigned automatically, video streams worked.
Can you try the device at a friend's house please?