I have just received my box and it is stuck on load up, I have powered off numerous times but get same result. Have waited up to an hour with no change. Also the VIP remote doesn't appear to work after several attempts at pairing the device, please advise, thx.
Droidbox stuck on load screen
- Thread starter Steve Tranter
- Start date
As you've put this in the Announcement area, I can't tell which model you have, sorry.
Can you check whether you have a
X7/X7 Ultimate
iMX6 (Android or MCE?)
Q7
M6
The steps to follow will differ slightly.
For now, please check the How To Access Your DroidBOX's Recovery Menu thread, and try a factory reset. If it then boots up correctly, proceed through the set up screens, and leave it at the Android launcher's homescreen for about twenty minutes. Then you'll still need to run the DroidBOX Wizard add-on in XBMC.
With the VIP remote control, please run through the steps here - VIP Remote Control - How To Pair It?
Can you check whether you have a
X7/X7 Ultimate
iMX6 (Android or MCE?)
Q7
M6
The steps to follow will differ slightly.
For now, please check the How To Access Your DroidBOX's Recovery Menu thread, and try a factory reset. If it then boots up correctly, proceed through the set up screens, and leave it at the Android launcher's homescreen for about twenty minutes. Then you'll still need to run the DroidBOX Wizard add-on in XBMC.
With the VIP remote control, please run through the steps here - VIP Remote Control - How To Pair It?
Hi, thx for reponding, tried the fix to no avail I'm afraid. It is an X7.
Apologies for landing this in the announcement area!
st: 105, member: 8"]As you've put this in the Announcement area, I can't tell which model you have, sorry.
Can you check whether you have a
X7/X7 Ultimate
iMX6 (Android or MCE?)
Q7
M6
The steps to follow will differ slightly.
For now, please check the How To Access Your DroidBOX's Recovery Menu thread, and try a factory reset. If it then boots up correctly, proceed through the set up screens, and leave it at the Android launcher's homescreen for about twenty minutes. Then you'll still need to run the DroidBOX Wizard add-on in XBMC.
With the VIP remote control, please run through the steps here - VIP Remote Control - How To Pair It?[/QUOTE]
Hi, tried that to no avail im
Apologies for landing this in the announcement area!
st: 105, member: 8"]As you've put this in the Announcement area, I can't tell which model you have, sorry.
Can you check whether you have a
X7/X7 Ultimate
iMX6 (Android or MCE?)
Q7
M6
The steps to follow will differ slightly.
For now, please check the How To Access Your DroidBOX's Recovery Menu thread, and try a factory reset. If it then boots up correctly, proceed through the set up screens, and leave it at the Android launcher's homescreen for about twenty minutes. Then you'll still need to run the DroidBOX Wizard add-on in XBMC.
With the VIP remote control, please run through the steps here - VIP Remote Control - How To Pair It?[/QUOTE]
Hi, tried that to no avail im
Thanks for the info re X7
So you managed to enter the recovery menu, select Factory Reset/Wipe Data, confirmed your selection, and after it completed, the X7 still wouldn't boot?
If so, please check the bottom of your device. If it mentions AC8350 there, follow the steps here - Firmware Upgrade Instructions for X7 & X7 Ultimate Devices
So you managed to enter the recovery menu, select Factory Reset/Wipe Data, confirmed your selection, and after it completed, the X7 still wouldn't boot?
If so, please check the bottom of your device. If it mentions AC8350 there, follow the steps here - Firmware Upgrade Instructions for X7 & X7 Ultimate Devices
No joy, I have no mini SD capability but tried the mini USB solution, the PC fails on the device driver install.
Which part of the driver installation fails?
When Windows asks for a driver, exactly which directory do you point it to, and which error code is returned when the installation fails?
You can also perform the upgrade with a USB device, if you don't have a microSD card (you're sure you don't have one in a mobile phone or MP3 player btw?).
When you use a USB device, make sure it is was formatted with a FAT/FAT32 partition. Place the update.img file in the root of your USB device, connect it to your X7. Hold down the switch when you turn it on, and select
apply update from ext
then
update from usdisk
then select the update.img file.
When Windows asks for a driver, exactly which directory do you point it to, and which error code is returned when the installation fails?
You can also perform the upgrade with a USB device, if you don't have a microSD card (you're sure you don't have one in a mobile phone or MP3 player btw?).
When you use a USB device, make sure it is was formatted with a FAT/FAT32 partition. Place the update.img file in the root of your USB device, connect it to your X7. Hold down the switch when you turn it on, and select
apply update from ext
then
update from usdisk
then select the update.img file.
Running into same problem followed the firmware upgrade for x7 AC8350 system didnt go into auto update instead went to a screen with 8 options on it but cannot move to apply update option using the remote, its almost like the remote isnt working put brand new batteries in remote and still nothing any surgestions
Brilliant, thanks for letting us know. Was there anything in particular you did on your PC, so we can store the info somewhere for other customers to try?
Thanks for the info, I've passed it on to other colleagues. I'll make a note in the two firmware threads that this step should be attempted if problems occur with correct driver installation. Most appreciated.