I've just replied to a similar message in a different thread, I hope you don't mind if I copy & paste my previous reply...
If you have a genuine DroidBOX iMX6, purchased via our website or Amazon/eBay (our shop is listed as xbmcgadgetshub on both sites), the recovery menu will appear.
Just to double check...
Remove the power lead.
Insert a match into the AV socket, until you feel a little bit of resistance.
Push harder, and you'll feel or hear a slight click.
Keeping the match held in still, re-attach the power lead, and turn the device on if necessary.
Keep the match in place until the recovery menu appears.
In the last six months, we've had about 20 iMX6 devices returned due to the recovery menu not appearing. They've always actually worked.
If you try again, and get the recovery menu up, could you let me know which part of the instructions need clarification - I've done the process so many times it is possible that I've not noticed some detail that I should include to ensure the process can be completed.