Please excuse the delay with replying to this message. The X7 has come with different launchers during the time we've sold it. Can you describe what your homescreen looks like when you first turn on the device? Is there an Add or + button anywhere there? If so, click that to add or remove shortcuts. The list of all apps is most likely Alphabetical. If not, you may be able to re-arrange the icons by clicking and holding one of them, then moving the cursors to sides or top/bottom, depending how the list scrolls. If you don't have a remote control that can easily control the on screen cursor, you could temporarily plug in a USB mouse.