Setup problem

[Flyingboy75]

Hi all

Just got a droidbox and kinda new to this. Set it up and connected to wifi etc. installed xbmc as per manual this went all ok. When I then go into the app I can select video > add on etc this lists the channels I can then select and of the icons and the program's listed. What ever program I select I get audio but only grey and white lines vertically this then locks up the droidbox and no remote control works etc. I then need to power cycle. I have tried to remove and reinstall and it is the same. What am I doing wrong or is the box faulty from new. I have good internet speed and this is Bt infinity please can you help!

 

[ChrisM]

You're not doing anything wrong, nor is the hardware faulty. We discovered last night that the factory installed the wrong XBMC build on a batch of X7s, our sincere apologies.
If you follow the steps below, everything should then work properly. If you're not comfortable doing this, head to http://droidbox.co.uk and click on the chat widget in the bottom right corner, we can arrange remotely reconfiguring your device.

Steps required to reconfigure your device without our assistance:

• Please turn on your device and then click on the Settings icon§
• Select the last tab and click on More Settings
• Click the Apps sub-menu, scroll down to and then select XBMC
• Select the uninstall button and confirm you're certain
• Once this process completes, return to the launcher's homescreen, and open the browser
• Visit http://bit.ly/DBxOct2014 and when asked, select Browser then click on Just Once
• After the download has completed, click on the notification area (bottom right corner), and select the entry confirming the download has completed
• Click on the APK file listed, and confirm you want to install it
• Once this has completed, the process is complete
• If you have not run the DroidBOX Wizard in XBMC before, please visit https://droidbox.co.uk/blog/droidbox-wizard-update-oct-2014/ to learn more

§ If you have elected to use the Android launcher, rather than our custom launcher, please open the list of all installed Android applications, then scroll to and select Settings instead.