x7 worked now wont power up
- Thread starter philyb
- Start date
Sorry to here this. Have you unplugged it, leave it for abit to cool down now try again. If you don't get anything use live chat or email to see on getting it fixed or replaced. Hope you get it sorted..
It's strange it's stoped, I would leave it 20mins then try again. If you go to the bottom of the screen there's contact us were you have info and phone and email address there.
If you've not received a reply from us yet, see if a factory reset works (this assumes the recovery screen is shown). See https://droidbox.co.uk/blog/how-to-access-your-droidboxs-recovery-menu/ for details.
Also does the LED turn red when you plug the power supply in? Does it go blue (even if nothing is shown on TV) when you press the power button? If it does turn blue, try plugging the X7 into a different TV, or if you don't have a 2nd TV, check if your box had a 3.5mm (headphone plug 1/8") to triple RCA (phono) lead. If it does, TEMPORARILY plug that into your X7 and your TV's RCA sockets, disconnect the HDMI lead and turn on the X7.
Also does the LED turn red when you plug the power supply in? Does it go blue (even if nothing is shown on TV) when you press the power button? If it does turn blue, try plugging the X7 into a different TV, or if you don't have a 2nd TV, check if your box had a 3.5mm (headphone plug 1/8") to triple RCA (phono) lead. If it does, TEMPORARILY plug that into your X7 and your TV's RCA sockets, disconnect the HDMI lead and turn on the X7.