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Internet connection cuts out

Discussion in 'T8 SE' started by Tina Newman, Mar 30, 2020.

  1. Tina Newman

    Tina Newman New Member

    Hi,
    Hoping for some help with my box which seems to randomly lose wi-fi connection. No other appliance on the network is affected. I am using a static ip snd have checked for conflicts. If I reboot the box it seems to cure it for a day or two before needing to be done again.
    A little while ago I reset everything but am back to square one again.
     
  2. Dave C

    Dave C Administrator Staff Member

    What Android box are you using? How far away is the box to your router, is there anything in between such as a wall or floor? Have you tried changing the wireless channel on your router?
     
  3. Tina Newman

    Tina Newman New Member

    It is a T8 SE. I have tried changing channels which only made things worse. The router is two rooms away so ethernet connection is not possible. Therefore I am using a wifi extender ( netgear wn2000rptv2) for the lounge where the box is. Speed is between 8 and 10 mps,depending on time of day, so wouldn't have thought that was the issue. Problem has been showing for a couple of months now. Prior to that it was working perfectly.
     
  4. Dave C

    Dave C Administrator Staff Member

    My guess is it is the extender if changing channels is greatly affecting it. The extender should be in the middle area between the router and device for the best performance, otherwise the extender may not have a strong enough signal. So if the router is at one side of the house, the extender should be somewhere in the middle, and for example the T8SE at the other end. Have you tried connecting another device to the extender when it disconnects to see if the extender is the issue?
     
  5. Tina Newman

    Tina Newman New Member

    Yes, I have both a tablet and a laptop neither of which are affected if the box drops the signal.
     
  6. Dave C

    Dave C Administrator Staff Member

  7. Tina Newman

    Tina Newman New Member

    Thanks I will give it another go and let you know what happens
     
  8. Tina Newman

    Tina Newman New Member

    I have done a factory reset. Changed the wifi channel number and nothing has changed. The box still keeps dropping the connection. I have done a speed test and am getting 11,2 download speed. Other devices work perfectly so it is not a network problem. It is now making watching anything almost impossible. I have even tried reducing the quality on youtube and it makes no difference. The symble for wifi is showing it is connected but the apps keep saying there is no internet even though there is on other devices.
     
  9. Tina Newman

    Tina Newman New Member

    After writing the above post I spent a very fustating night rebooting the box numerous times, changing the channels on the router, moving boxes around, all to no result. An evening of buffering and contantly lost signals. I defaulted to streaming on my laptop ( on the same connection) without any problems at all. Today I have taken a netgear powerline from elsewhere in the house and have connected that via ethernet. It works just fine even when using a vpn which I previously wasn't using. I would keep the powerline where it is but it is needed elsewhere. This is so diappointing as the T8Se was working previously by wifi without all the hastle. Could this be a firmware or a hardware issue?
     
  10. free2saute

    free2saute New Member

    I have the same issue we need an update for these boxes I bought 2 please help.
     
  11. Nigelar

    Nigelar Well-Known Member

    I would think it highly unlikely there will be any firmware updates for these boxes.
    In my view, issues relating to wifi extenders are not confined to these boxes. I constantly get wifi drop outs and no internet connection messages on phones and tablets in more remote parts of my house, despite the wifi signal showing as strong. Certainly on the phone, the mobile signal cuts in overriding wifi.
     
  12. VikramDroix

    VikramDroix Administrator Staff Member

    Could you please try using your phone as hotspot for internet connection on box and see if its same issue of WiFi drops out ?
     
  13. free2saute

    free2saute New Member

    Yeah, I have tried everything it seems I have an issue they were working great the 1st year now they are a piece of crap no updates or fix for the clock not sure why they gave up on this box I bought two of these boxes I would not recommend them at all.
     
  14. VikramDroix

    VikramDroix Administrator Staff Member

    Have you tried re-fleshing with the firmware in order to fix the WiFi issue as well? What exact issue do you have with the clock on the device?
     
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