Q7 Gets SO hot and switches off

N

nelvinchi

New Member
Jan 1, 2015
2
2
3
Hi,

Have had my Q7 since Christmas, not been used a lot, but generally I'm pretty happy with it....

BUT, every time it is used (only use XBMC), after about 30 minutes it starts to get really hot, then switches off - when I say hot, I mean it you can barely touch it.... It takes at least 30 minutes to cool down enough to power it back on. Bottom line, we haven't manages to finish watching a film without it shutting down.
It sits on a unit with nothing near-by...

Hardware fault?

Thanks!
 
P

Paul Thompson

New Member
Dec 16, 2014
1
0
1
nelvinchi said:
Hi,

Have had my Q7 since Christmas, not been used a lot, but generally I'm pretty happy with it....

BUT, every time it is used (only use XBMC), after about 30 minutes it starts to get really hot, then switches off - when I say hot, I mean it you can barely touch it.... It takes at least 30 minutes to cool down enough to power it back on. Bottom line, we haven't manages to finish watching a film without it shutting down.
It sits on a unit with nothing near-by...

Hardware fault?

Thanks!
Click to expand...
I have the same problem but i found by placing a laptop fan underneath the unit has worked
 
N

nelvinchi

New Member
Jan 1, 2015
2
2
3
We can try a new power supply, just in case that is causing the issue. If that doesn't help, we'll repair or replace it.
Click to expand...

Hi SS,

Apologies for the late response - the replacement power supply seems to have solved the problem....

Would like to say that your customer service is fantastic, received the replacement PSU within two days of reporting the problem!

Many thanks!
 
  • Like
Reactions: ChrisM and David Savage
You must log in or register to reply here.
Top Bottom