Hi, I recently purchased the x7. It is intermittent in powering up. I constantly have had to reboot it as the TV does not receive a signal. The light comes on,(then I press it on -blue)...then nothing. It worked twice so far,after following the above process,however this morning nothing is displaying.
X7 Not Powering Up
- Thread starter drb
- Start date
I think I've just seen your e-mail, it sounds very similar to an issue someone messaged us about at least. Could you send us another e-mail, with the information mentioned here - http://droidboxforums.com/threads/what-to-include-if-you-need-to-e-mail-us.364/
It sounds as though it could be the power supply, but just in case there is some data corruption causing this issue, we can try reflashing the firmware, before assuming it is hardware based.
(If it wasn't your e-mail I read, please message us anyway, again with the info mentioned in the thread I linked to). Hopefully we'll get you back up and running shortly.
It sounds as though it could be the power supply, but just in case there is some data corruption causing this issue, we can try reflashing the firmware, before assuming it is hardware based.
(If it wasn't your e-mail I read, please message us anyway, again with the info mentioned in the thread I linked to). Hopefully we'll get you back up and running shortly.
Some of the confusion is because we thought it was an X7 box. It is possible that there is a sticker on there with Q7 printed on it (we had a new guy in the office who mixed up the names with stickers). Can you check https://droidbox.co.uk/choose-your-droidbox.html and let us know in an e-mail? I'm not working this weekend, but try to check in when I can.
I have attached two photos for clarification of the Droidbox.
http://www.imagebam.com/image/7815e2364792720
http://www.imagebam.com/image/d6be9a364792745
http://www.imagebam.com/image/7815e2364792720
http://www.imagebam.com/image/d6be9a364792745
OK, that's definitely an X7, please ignore the label on there. I've checked back at the office, and your e-mail just now has arrived. We'll get back to you with details on returning it for a repair or replacment to be made.
[edit]
Sorry, didn't see you had replied again since your last message. Don't worry, your e-mail will be processed.
[edit]
Sorry, didn't see you had replied again since your last message. Don't worry, your e-mail will be processed.
Your e-mail will be responded to. If the original device has a simple fault, it will be fixed. If it can't be fixed, it will be replaced.
Sorry for the inconvenience.
Sorry for the inconvenience.
Hi there drb, kindly email our Tech people here using this email address--- [email protected] and don't forget to include your order ID No and eBay/Amazon account name. Please include also the issues you're having with your device, and the procedures that has been done. Thanks! 