Chris Harriss

New Member
Jul 21, 2015
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Hi
I wondered if anyone can help
I have had the MX running XBMC for almost one year. And last week when i tried to switch on the box it said android was updaing then just gets stuck on the MBoX screen. I can't get any further, any ideas?
Chris
 

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David Savage

Moderator
Aug 3, 2014
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Somewhere over the rainbow
Ok, have you tried pressing the restore button. 1st power off then press the restore button, plug the power back in and then the recovery menu should come up. If not keep the button pressed for a few more secs until it does.
Now just clear cache and then reboot and see if this sorts it out. If not then do it again but this time do a factory reset.
Here's a link to show you where the restore button is on the popular boxes.
https://droidbox.co.uk/blog/faq-2/how-to-access-your-droidboxs-recovery-menu/
Hope this helps you....
 

Chris Harriss

New Member
Jul 21, 2015
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Ok, have you tried pressing the restore button. 1st power off then press the restore button, plug the power back in and then the recovery menu should come up. If not keep the button pressed for a few more secs until it does.
Now just clear cache and then reboot and see if this sorts it out. If not then do it again but this time do a factory reset.
Here's a link to show you where the restore button is on the popular boxes.

Hope this helps you....

Hello David
Many thanks for your help! that works (well the clear cache option didn't, i had to restore to factory setting). Now i have the fun job of adding everything again.

One more question please. I tried to plug in a Mac Mouse into the MX box to enable me to download files etc.. But it didn't respond. Before I go and buy a PC mouse, do you know if the mac mouse should work? I am happy to go buy a pc mouse if you think it will just plug in and work?

Thanks again!
 
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David Savage

Moderator
Aug 3, 2014
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Somewhere over the rainbow
Glad you got sorted, it can be a pain adding everything again..
As for the mouse not sure, and best if you try one of the remotes like the VIP air mouse. It has a keyboard on one side and normal remote on the other, also programable too.
Droidbox sell them for £14.99 on there site.
 

Chris Harriss

New Member
Jul 21, 2015
3
1
3
Glad you got sorted, it can be a pain adding everything again..
As for the mouse not sure, and best if you try one of the remotes like the VIP air mouse. It has a keyboard on one side and normal remote on the other, also programable too.
Droidbox sell them for £14.99 on there site.

Thank you for all your help. I have ordered the remote from Dropbox site.
Chris
 

Nigelar

Well-Known Member
Feb 26, 2015
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Which droid box do you have?
Are you saying kodi won't load or the machine sticks when booting up?
 

Nigelar

Well-Known Member
Feb 26, 2015
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Then you are prob ably not doing the reset process quite right.
Again, which droidbox do you have so we can advise on the right way to factory reset your machine.
 

Nigelar

Well-Known Member
Feb 26, 2015
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They don't sound like they were supplied by droidbox.
However, here is a generic YouTube video showing how to factory reset these type of boxes if you want to see if this works

 

Maritess Co

New Member
Mar 4, 2017
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1
Hi, please help. My MXQ PRO now stuck on MBOX logo. There was no reset button inside the AV/SPDIF hole. How can I reset my MXQ PRO? Thanks in advance.
 

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Nigelar

Well-Known Member
Feb 26, 2015
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If your box was supplied by Droidbox I would contact support to discuss the issue.
Otherwise contact your box supplier.
 

Magic Box Watcher

New Member
Sep 25, 2019
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I was having the same problem as Chris only this is what came up after hitting the restore button. I can't scroll up or down or press "reboot system now" using my remote. Is the remote done? Can I hook my box to a PC and reboot it? SystemRecoveryScreen1.jpg
 

Dave C

Administrator
Staff member
Sep 1, 2015
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www.droidbox.co.uk
You may need to use the original IR remote that come with the device. Also, if you have any USB dongles plugged in, try removing them. If this does not work, you may be able to plug in a USB keyboard to navigate the menus.